Warranty Information

Dear Windsor Homeowner,

Windsor Homes is officially accepting all warranty requests for consideration at this time. 

During these uncertain times, as the situation around the COVID-19 virus continues to evolve, Windsor Homes has implemented precautions to ensure the safety of you, your family and our sub-contractors.  Please be aware that it is BOTH parties’ responsibility to ensure and respect everyone’s safety during this pandemic.  

Prior to requesting any warranty request, please ask yourself the following questions.  Most are common sense and straightforward.  If ANY of the following is answered yes, we humbly ask that you wait to submit your request. Please read and answer the below questions, 

  • Are you experiencing any flu like symptoms within the last 24 hours?
  • Do you or anyone in your home have a fever, cough or shortness of breath?
  • Have you or anyone in your home been exposed to someone that has any symptoms or tested positive for the COVID-19 virus?
  • Are you or anyone in your home currently ordered to quarantine due to being diagnosed with or showing symptoms of COVID-19?
  • Have you been exposed to COVID-19 while working in the medical or emergency field?
  • Have you traveled on an airplane within the last 30 days?
  • Have you traveled outside the country within the last 30 days?

If you have answered YES to any of the above questions, please postpone your request.

We also want you to know that we will be taking additional precautions to keep everyone safe during our time in your home.

  • Shaking hands will be avoided.
  • Social distancing will be practiced.
  • Our Construction Managers and Sub – Contractors will be wearing protective masks and other PPE as required.

In an effort to enforce social distancing we ask that you limit the number of family members in the home and remain away from the work areas in question.

We will continue to refer to the public health agencies to determine the safest course of action. As the situation continues to evolve, we will be monitoring it closely and will adjust and/or implement additional precautions as needed.  In the meantime, Windsor Homes will remain open for business and is committed to providing an outstanding experience for all our customers.


Windsor Homes




We at Terraces by Windsor would like to thank you for choosing us as your home builder. We proudly use quality construction on all of our homes we build and yours is no exception. If you need warranty service please see your options below:

Warranty Information:

One Year (Limited Warranty)
From the date of closing for a period of one year, your home will be free from defects in materials and workmanship. Items such as appliances and heating and cooling units are covered under manufacturer’s warranties. This warranty will not cover normal wear and tear.

Two Years (Mechanical)
From the date of closing for a period of two years, it will be free from defects in mechanical installations including electrical, plumbing, and heating and cooling system.

Ten Years (Structural)
Your third party warranty group will make sure your new home will be free from defects of certain major structural components. At Terraces by Windsor we stand behind every home we build with a solid warranty program through the third party warranty group. Every new Terraces by Windsor townhome is covered by one of the leading and most comprehensive home warranty programs in the marketplace today. With a third party warranty, your single largest investment is protected against unexpected repair or replacement expenses.

-Requests MUST be submitted through our website for documentation purposes.
-After your request has been submitted, a Construction Manager will contact you within two business days to schedule repairs.
-Warranty service hours are Monday – Friday, 8 am – 5 pm. (Keep this in mind when requesting service to provide access to your home.)

bubble-address@2xEmergency Contacts:

L&S Plumbing … 877-577-5862
Cathedral Plumbing … 972-446-2500
Frigidaire … 800-374-4432
KitchenAid … 800-422-1230
Electrolux … 877-435-3287
Whirlpool … 866-698-2538
K&S Heating and Air … 972-271-9319
Advent Air … 972-221-4373ROOF:
Big D Roofing … 972-495-8000
Corey Construction … 214-457-5432ELECTRIC:
C&B Electric … 972-790-0707
Lanehart Electric … 972-721-1004

Warranty Request Form

Your Name (required)
Community (required)
Address (required)
Your E-mail (required)
Phone (required)
Close Date
Warranty Requests (required)

NOTE: Once a service request has been submitted, all items must be completed before additional service, other than emergency service, can be requested.

Due to the Covid-19 pandemic, Terraces by Windsor communities are open; however, due to the Covid-19 Pandemic, Model Home tours will be limited to two (2) Adults at a time. Please contact the Sales Representative for additional details.